Job Description
Automotive Warranty Claim Service Technician: possesses the unique combination of superior
customer service skills and automotive knowledge.
- Answer inbound phone calls and respond to emails in a professional and helpful manner
- Provide outstanding service to customers over the phone or in writing
- Assist customers or callers by providing information, answering questions, and troubleshooting
- Build rapport with customers by displaying an engaging, kind, and helpful attitude
- Make outbound phone calls in response to any inquiries, questions, or other follow-ups
- Assist in translating customer inquiries
- Maintain customer files in proprietary software application with strong attention to detail
- Ability to work independently and as part of a team
- Provide any other support as needed to teams, departments, managers, and other staff
Qualifications:
- ASE Master Certification is required and must be maintained
- Bi-lingual applicant is preferred
- Minimum of 1-year service technician experience preferred
- Strong auto mechanical knowledge and diagnostic capabilities, with specific experience on
engines, transmissions, transfer cases, and differentials - Ability to determine appropriate parts and labor cost for repairs
- Excellent customer service and problem-solving skills
- Excellent written and verbal communication skills
- Excellent time-management and multitasking skills, with the ability to prioritize tasks
- Computer and keyboard skills a must
- Knowledge of AllData, Mitchell, Identifix, and Outlook a plus
Educational Requirements –
- High School Diploma or equivalent
- College, vocational, or trade school diploma a plus.
Salary USD: 60000 – 65000 Per Year
Job Type: Full Time
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